Frequently Asked Questions
Billing and Pricing
We charge all credit cards on the day of service, after the cleaning is finished.
We only charge fees when we really need to. If you cancel or reschedule an appointment after 3:00 pm the day before your cleaning, we may charge a $40 last-minute change fee. If you choose to cancel your recurring service before your second visit, we will charge you $69, to bring your pricing closer to our 'one-time' service offering.
Appointments and Scheduling
Email or call us. You can stop whenever you like.
We send ETA text messages, or notifications from our app, when we're on our way to your home.
Home Access
You can either be at home to let them in, hide a key somewhere, or give us a lockbox code to keep on file.
Our Staff
For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.